Remote Desktop for Managed Service Providers

Run multi-client support from one tool. GoDesk gives your team shared address books, session recording, and per-operator pricing that stays predictable as you grow.

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The challenge

Managing Multiple Client Environments

Dozens of client networks, each with its own credentials and configurations. Without a central tool, things get messy and response times suffer.

Scaling the Support Team

Every new hire needs access to every client machine. With most tools, that means hours of provisioning and plenty of room for mistakes.

Compliance & Accountability Requirements

Clients want proof of what was done during support sessions. Regulations often require it too.

High Per-Device Tool Costs

Most remote desktop vendors charge per device. The more clients you take on, the harder it is to predict your bill.

How GoDesk helps

Multiple operators per account. Onboard new technicians in minutes with role-based access

Shared address book with tags and groups to organize machines across all client accounts

Session recording for every interaction to satisfy compliance and client accountability requirements

Concurrent connections so multiple technicians can work on different client machines simultaneously

Connection history with full audit logs searchable by operator, client, date, and duration

Per-operator pricing. You pay for technicians, not endpoints, so costs stay predictable

Key features for this use case

Multiple Operators

Add team members to a shared account with individual credentials. Track who connected where and when across your entire organization.

Address Book

Organize hundreds of client machines with custom tags, groups, and notes. Find any device instantly with search and filters.

Session Recording

Record every remote session automatically. Useful for compliance, dispute resolution, and quality reviews across your client base.

Concurrent Connections

Multiple technicians can run simultaneous remote sessions to different machines without waiting or session conflicts.

Unattended Access

Pre-configure client machines for always-on access. Perform maintenance, updates, and monitoring without end-user involvement.

File Transfer

Push patches, scripts, and config files to client machines, or pull logs and diagnostic data. Everything happens inside the remote session.

Frequently asked questions

How does per-operator pricing work?

You pay a flat fee per technician (operator) on your account, regardless of how many client machines they access. This makes costs predictable as your client base grows.

Can I separate client machines into different groups?

Yes. The shared address book supports tags and groups so you can organize machines by client, location, OS, or any custom category that fits your workflow.

Is there a limit on concurrent sessions?

Each operator can run one active session at a time. Multiple operators can connect to different machines simultaneously, so your team can handle parallel support requests.

Can I use GoDesk alongside my existing PSA or RMM tools?

GoDesk works as a standalone remote access solution. It can complement your existing PSA and RMM stack by handling the remote desktop component while your other tools manage ticketing and monitoring.