Fix problems in minutes, not hours.
GoDesk gives support techs full remote control, in-session chat, and recording — so nobody has to drive anywhere. Same protocol the big names use, fraction of the cost.
Why support tickets stay open.
Four reasons phone-only support drags resolution times into next week.
On-site visits are costly and slow
Sending a technician on-site costs time and money — especially when the fix takes five minutes once you can see the screen.
Phone support is inefficient
Talking someone through 'click the third tab, no the other one' wastes everyone's time and leaves tickets open.
No visibility into the user's screen
When you can't see the error yourself, you guess. That means trial-and-error troubleshooting and longer resolution times.
No audit trail for support sessions
No session logs or recordings means no way to check what happened, prove compliance, or settle disputes.
What GoDesk gives a support tech.
Six features that turn ad-hoc screen-share calls into a real support workflow.
Full remote screen control
See and operate the user's desktop in real time. Diagnose by clicking, not by describing icons over the phone.
In-session chat
Built-in text chat keeps clear communication inside the session. No tab-switching, no Slack split-attention.
Session recording
Maintain a complete audit trail of every support interaction. Replay for QA, compliance or training.
Temporary one-time passwords
Generate a one-time access code per session. The password expires automatically — no lingering access after disconnect.
Connection history
Track every past session by client, date and duration. Pull a CSV for an audit or a billing query in seconds.
Unattended access for follow-up
Pre-configured access for trusted machines. Do follow-up maintenance without requiring the user to be present.
Features built for support techs.
Everything a support workflow needs — and nothing a sales-led product would bolt on.
Remote desktop
Take full control of the client's screen. Diagnose and fix directly instead of guessing over the phone.
Session chat
Message the end user through built-in text chat during the session. All context stays in one place.
Session recording
Automatically record support sessions for QA, compliance and training. Stored locally, replayable any time.
Temporary passwords
Generate one-time access codes for each support session. Passwords expire — no lingering access risk.
Connection history
A full log of every remote session: timestamps, durations and connected devices. Searchable and exportable.
Address book
Organise client machines in a searchable address book with tags. Quick access during repeat support calls.
Frequently asked questions.
Does the end user need to approve the remote connection?
Can I support users on different operating systems?
Is session recording automatic?
How do temporary passwords improve security?
Run support like an instrument panel.
Free for personal use — no credit card. Test it on a real workload before you upgrade.