Refund and Cancellation Policy

This policy applies to paid GoDesk subscriptions purchased from upDevTeam LTD via godeskflow.com or its checkout. The free tier is not eligible for refunds because nothing has been paid.

If you bought a GoDesk subscription through a reseller, the reseller's refund policy applies; this page is informational in that case.

If you are a consumer (a natural person buying outside your trade, business, or profession) and you live in the European Union, you have the right to withdraw from the contract within 14 days of the day on which the subscription started, without giving a reason.

To exercise the right of withdrawal you must inform us by an unambiguous statement, for example by:

If you start using paid features (an act of immediate performance you expressly request and acknowledge in the checkout) before the 14 days have elapsed, you waive the right of withdrawal in respect of services already supplied. We will refund the unused portion only.

Monthly subscriptions are billed in advance for one calendar month. You may cancel at any time from your account settings.

Cancellation takes effect at the end of the current billing period. The Service remains available until that date. Fees already paid for the current period are not refunded, except where required under the EU 14-day right of withdrawal.

We do not pro-rate refunds for partial monthly use.

Annual subscriptions are billed in advance for one calendar year. You may cancel at any time from your account settings.

If you cancel before the end of the annual term, we refund a pro-rata amount calculated on a per-full-month basis for full months not yet used, less any discount that was conditional on the annual commitment. Partial months are not refunded.

Refunds for annual cancellations are processed within 14 business days to the original payment method.

Usage-based fees (e.g. additional relay traffic above your plan quota) reflect costs we have already incurred for services already rendered, and are non-refundable except where required by mandatory law.

If you believe you were billed for usage you did not generate, write to info@godeskflow.com with the affected period and we will investigate.

The following items are non-refundable except where mandatory law requires otherwise:

Refund requests are handled by the billing team. To request one, contact us with the details below.

We may decline a refund where the request is fraudulent, abusive, or repeated. Repeat refund requesters may have their accounts terminated.

If you have a billing dispute, contact us first at info@godeskflow.com. Almost every dispute can be solved by email faster than by chargeback.

We will defend bad-faith chargebacks with the supporting evidence we hold. Filing a chargeback in bad faith may result in immediate account termination and inclusion in the relay-level ban list.

Where Cypriot or EU VAT is added to your invoice, the refund is calculated on the gross amount and the VAT is reimbursed accordingly. Reverse-charge invoices to VAT-registered businesses are refunded net.

We cannot refund taxes that have already been remitted to a tax authority and that the authority will not return to us.

We may update this policy. Material changes are announced at godeskflow.com/refund-policy and apply only to subscriptions starting after the change takes effect, except where mandatory law requires otherwise.

Refund and billing matters: info@godeskflow.com. General contact: info@godeskflow.com.