Remote desktop for call centers.
Deploy, monitor and manage remote agent workstations at scale. Session recording, multi-operator support, no VPN complexity — agents online in minutes.
Running a call center on remote agents.
Four reasons traditional VPN-based agent setups don't scale well.
Agents need CRM access from home
Call center agents working remotely must access CRM systems, ticketing tools and call center software that runs on office workstations.
Scaling on-prem infrastructure is costly
Expanding physical call center capacity requires desks, hardware and networking. Slow and expensive vs deploying remote agents.
Quality monitoring is required
Supervisors need to observe agent sessions in real-time and review recorded interactions for QA and training.
Onboarding remote agents is difficult
New agents need to be set up quickly with access to all required systems, without complex VPN configurations or on-site visits.
Distributed agents, central control.
Six things GoDesk does for a call center operations team.
Remote access to CRM and dialer
Agents reach existing call center software running on office workstations from any device — no migration, no retraining.
Session recording for QA
Record every agent session for QA, dispute resolution and training. Replay any time.
Multiple operators for supervision
Supervisors join an active session to observe, assist or take over. Useful for coaching and escalations.
Address book for agent fleet
Organise all agent workstations by team, shift or location. Find and connect to any agent device instantly.
In-session chat for internal comms
Built-in text chat inside remote sessions so supervisors message agents without interrupting the customer call.
No VPN — fast onboarding
Agents connect in minutes with no firewall rules or VPN client. Install, sign in, work.
Features for distributed call centers.
What call-center ops actually want from a remote-access stack.
Session recording
Automatically record remote sessions for QA, compliance audits and agent training. Store and replay as needed.
Multiple operators
Supervisors join an active agent session to observe, assist or take over. Useful for coaching and escalations.
Address book
Organise all agent workstations by team, shift or location. Find and connect to any device from a centralised directory.
Session chat
Built-in text chat within remote sessions so supervisors can message agents without interrupting the customer call.
Unattended access
Pre-configure agent workstations for unattended access so agents connect immediately at the start of their shift.
Cross-platform
Agents connect from Windows, macOS or Linux. Supervisors can even monitor sessions from a tablet or phone.
Frequently asked questions.
Can supervisors watch agent sessions in real time?
How quickly can we onboard a new remote agent?
Does GoDesk replace our call center software?
Is session recording automatic or manual?
Run a remote call center.
Free for personal use, with the full feature set. Onboard your first agents this afternoon.